Subcontractor Success Specialist
We are looking for a dedicated Subcontractor Success Specialist to help our subscribing subcontractors configure their profiles, optimize their preferences, and get maximum value from our weekly intelligence reports.
What you'll do:
- Guide new subscribers through account setup and help them customize their trade and location filters.
- Serve as the primary point of contact for customer questions, preference updates, and subscription billing.
- Collect subscriber feedback to help our product team continuously improve report design.
Requirements:
- 2+ years of customer support or customer success experience.
- Warm, professional, and clear communication skills via phone and email.
- Familiarity with the construction industry or building trades is a plus.
